FAQ

  1. How does delivery work?
    2. We partner with local, third-party drivers and courier services to brings your order right to your destination.

    Our team member packs the items in your order and contacts a driver to pick up your order.

    Currently we are offering deliveries in timeslots as follows:
    9:00 AM – Please note that your order will be delivered between 9:00 AM and 12:00 PM.
    12:00 PM – Please note that your order will be delivered between 12:00 PM and 3:00PM.
    3:00 PM – Please note that your order will be delivered between 3:00 PM and 6:00 PM.

    Regrettably, we are unable to guarantee the exact time of the delivery within the timeslot chosen.
  2. How much is the delivery fee?
    3. The delivery fee differs by distance from the hotel.

    0-10km – RM 10.00nett
    10-20km - RM 25.00nett
    20-30km - RM 40.00nett
    30-40km – RM 55.00nett
    Please select the date and time of pickup. Your order will be prepared and available at our Ground Floor Lobby at the timing that you have selected.
    In order to maintain the catering standards and preserve the food quality, we would highly encourage you to pick up at the designated time. Please call us at Tel./ WhatsApp: 0172286098 or Dining Hotline at 03-76228958
    We will indicate in the item description on the lead time for each item. Minimum lead time is 60 minutes.
    The food will be packed in a takeaway box to keep the food warm, intact and ready-to-eat from our kitchen all the way to your destination.
    We accept:

    • Visa and MasterCard debit and credit cards
    • FPX (Bank transfer)
    • E-Wallet: Touch ‘n Go, BOOST, GrabPay

    We are continuously improving our service and we are looking to expand our modes of payment in the future.
    Certain items may be applicable for credit card discounts. Please refer to the item description page or contact Te.l/ WhatsApp: 0172286098 or Dining Hotline at 03-76228958 for clarification.
    Please re-enter the payment information. If the problem persists, please contact your bank.
    Here are a few ways for you to check whether your order has been confirmed:

    • You will receive an order confirmation at your registered email, once your order has been confirmed.
    • You will see a “Paid” status for your order at the My Orders page as a confirmation for your Order.
    • You may contact Sheraton Petaling Jaya Dining Reservation at Tel/Whatsapp: 0172286098 or Dining Hotline at 03-76228958
    We recommend using Google Chrome, Safari, Internet Explorer or Microsoft Edge to place your order. Check your browser settings and make sure it is up-to-date.
    Yes, you can enter a gift message in the “Remarks” column on the purchase page.
    Please call us at Tel./ WhatsApp: 0172286098 or Dining Hotline at 03-76228958 to check out if your order is eligible for amendment or cancellation.
    You will be able to put in any special request in the “Remarks” field when ordering.
    Marriott Bonvoy points are not applicable for delivery and takeaway. Please refer to the Marriott Bonvoy’s Terms and Conditions
  Jalan Utara C, Petaling Jaya 46200 Malaysia
     
  +60 3-7622 8888
     
  [email protected]

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Sheraton Petaling Jaya. All rights reserved

J&C HOMES HOTELS SDN BHD
Reg. No: 1070443-D